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“The only thing of real importance that leaders do
is to create and manage culture.”

Edgar Schein

Culture & Engagement

 

 

Leadership, Engagement and Culture are three of the key challenges facing organisations today. Winning in the marketplace as well as winning in the workplace requires a culture of engagement and collaboration. Free To Grow has a wealth of experience and an impressive track record in partnering with organisations to shape and sustain this desired culture.

Our Contribution

 

Free To Grow, culture of collaboration and engagement

Aligned Direction

Free To Grow ensures that every person in the organisation is aligned with the strategy and knows exactly what to focus their energy on. We can assist you with strategy analysis, as well as the articulation, alignment and communication and execution thereof.

 

Visible & engaging leadership

Inspiring and effective leaders are the key to shaping a high engagement culture and driving business results. Through leadership programmes and individual coaching, we support our clients in developing strong and capable leaders. This will empower them to help employees develop and grow, executing the business strategy.

 

Engaged teams that execute

Teams across the business that are connected and engaged are fundamental to achieving results. Effective teams comprise individuals who have a strong emotional connection to the organisation, find meaning in their work and are committed to playing their part.

Our programmes significantly accelerate individual growth and bring meaning to work. They improve accountability and execution and drive team performance in functional and cross-functional teams.

 

Process Excellence

Customer satisfaction is a function of the business consistently delivering on what matters to customers. Our approach ensures that the “voice of customer” is understood and processes are geared to deliver this, team members understand and are competent in their processes and have the mindset and skillset to innovate and continuously improve customer experience.

Our approach to engagement

 

Through engagement research, we’ve identified the key drivers that most impact employee engagement. This provides a useful framework for organisations to ensure that their engagement efforts are structured and comprehensive enough to drive the needle of engagement in a positive direction.

Free To Grow Drivers of Engagement Model

 

Our engagement programmes strengthen the drivers related to leadership, the psychological environment and employee mindset.

These programmes are complemented by a range of learning programmes developing various aspects of individual and team competence.

Our Culture & Engagement Programmes

 

The five critical stakeholders in creating a culture of engagement are senior leaders, managers, supervisors & team leaders, individual employees and HR.

 

Our range of employee engagement programmes equip each stakeholder for its specific role while creating a common language regarding engagement in the organisation.

Free To Grow engagement programmes



HRengage, HR development, HR, training, engagementHRengage! (2 days)

 

HR & OD

A dynamic programme for HR & OD Practitioners that will equip them with the knowledge and skills to:

      • Understand their own role in driving Employee Engagement
      • Position Employee Engagement as a strategic priority,
      • Develop and implement relevant policies and procedures that will grow engagement
      • Contribute to engagement from a transactional and transformational angle and
      • Equip and support the organisation’s leaders with the mindset and skillset to drive engagement.


ShapeSHAPE (1 day)

 

Executives & Senior Managers

Senior leadership needs to set the tone and shape a high engagement culture. This programme involves them from the get-go and helps them to:

 

  • Buy into the concept of employee engagement
  • Get clarity on what drives engagement and what their role is in the process
  • Understand and help shape the different facets of the engagement journey
  • Determine how success will be measured
  • Shape a compelling story that will align the organisation behind a common purpose and vision.



Engaging LeadershipEngaging Leadership (3 days)

 

Leaders of Leaders

Managers are the ultimate owners of creating a culture of engagement. Aligned to FTG’s Employee Engagement Drivers Model®, Engaging Leadership equips managers for this role by developing the 4C’s proven critical to growing a high engagement culture:

 

Credibility: Modelling the way and lead by example

Connection: Connecting to employees in a one-on-one and team relationship, deepening the connection they have with the organisation through 4P conversations and shortening the line of sight between the work they do and what the organisation needs

Contribution: Bringing out the best in the people and recognising them in ways that are important to them

Communication: Creating dialogue and encouraging employee voice about what matters to them and to the organisation.

 

Engaging Leadership can be bolstered by TeamConnect –  a powerful methodology used by leaders of teams to ensure that teams execute their work. It makes use of structured team meetings as well as coaching and mentoring on the job.


WorkQ, Employee EngagementWorkQ® (2 or 3 days)

 

 Employees & Leaders of Teams (2 or 3 days)

WorkQ goes beyond IQ and EQ to develop the mindset, knowledge and skills that enable non-management employees to understand the needs of the organisation, make them aware of what is expected from them to sustain and grow the organisation and be more willing, eager and able to contribute their best and effectively support each other in the process.

 

WorkQ comprises three or four journeys which can be customised to fit your needs:

    • Personal Journey: Builds self-esteem and increases ownership
    • Work Journey: Instils a positive view of work and a commitment to fully utilise the opportunity that work offers them
    • Organisation’s Journey: Develops an understanding of the ‘bigger picture’ of their work: The Purpose, the Plan and the Part they need to play. Strengthens alignment with the organisation’s values
    • Team Journey: An optional module that grows respect, trust and understanding, the skills required to work in harmony and collaborate with others
    • Service Journey: An optional module that equips employees with the motivation, knowledge and skills to deliver an outstanding customer experience.



LeadQLeadQ (2 days & coaching circles)

 

Leaders of Teams

First line leaders are the key drivers of day to day engagement.  The irony is that few first-line leaders are equipped for this role. In most instances, they have been promoted on technical or functional competence.  Free To Grow provides first line leaders with a comprehensive development journey to address this gap.  After they have attended WorkQ with their staff, they continue the development journey with LeadQ

 

This programme helps them understand Employee Engagement and equips them with the skills and tools to create a positive work environment and developing the 2 I’s critical to their role: Inspire and Interact. It follows the same themes as Engaging Leadership, aimed at managers so that a common language regarding Employee Engagement is created across leadership levels in the organisation.

 

LeadQ is complemented by punchy monthly or bi-monthly, half day LeadQ Coaching Circles that continue to develop engaging skills in digestible chunks.


TeamConnectTeamConnect (2 days & coaching)

 

All leaders

TeamConnect is a methodology that helps teams, and ultimately organisations, to execute their plans and strategies. It connects:

  • leaders with their people,
  • people in teams with each other,
  • people with the organisation and their jobs,
  • teams to other teams,
  • businesses to their customers and suppliers.

 

Once connected, the focus is on engaging everyone to achieve their common goals through effective teamwork, functionally and cross-functionally.

TeamConnect® makes use of structured team meetings as well as coaching and mentoring on the job.

 



Additional offerings in a Change Management Context

 

Leading Change

Leading Change (2 days)

 

Senior Managers, Leaders of Leaders & Leaders of Others

Provides leaders with the skills and tools required to lead organisational change effectively:

  • Ensures leaders themselves are aligned with the vision and speak with one voice as far as the change and what it requires from people is concerned.
  • Communicate the new vision to employees so they understand it, can see where they contribute and aware of the role that they need to play to ensure that the change is successful.
  • Motivate, Inspire and influence employees with their own example, and energise them to exert themselves to make the change happen.
  • Engage staff in meaningful dialogue about the change, encourage them to raise concerns regarding the change and together search for solutions that will address the challenges.
  • Sustain change in the long term, embedding it to ensure that it ‘sticks’.


Fit 4 Change, Change Management, Change workshops

Fit 4 Change (4 hours)

 

All employees

A hands-on programme providing employees with practical skills and tools to help them cope and deal with changes facing their organisation:

  • Strengthens employees’ emotional resilience to be able to readily adapt to and embrace change
  • Enhances their understanding of the fact that change is inevitable, that they can better cope with and deal with change amidst uncertainty
  • Helps them better understand their role, and how they need to contribute personally to make the changes facing their organisation successful.

 

Additional offerings in a Customer Service Context

 

Delivering exceptional service is much more than serving customers – it is a mindset, a conscious commitment.

This mindset and commitment are directly related to employee engagement. The reason? Engagement – the emotional commitment one has to your organisation and its goals – drives higher levels of discretionary effort.

WorkQ Customer Service

WorkQ Customer Service (3 days)

 

Employees

Helps employees discover their strengths and how they can use these to help the organisation deliver exceptional service and enhances:

    • Purpose: Helps employees understand the organisation’s vision and the role of customer service in achieving this.
    • Picture: Opens a new window and grows their understanding of the bigger organisational picture.
    • Part: Helps them understand the part they need to play in achieving this.
    • Pride: Increased pride in their role and the organisation
    • Passion: Grows passion for their work, their customers and delivers service excellence.



Our Process

 

Explore & Map

Developing a solid understanding of your organisation, its culture, its people and its story. We then shape and map a solution to align with your context and objectives. Tools include: Work & Life Engagement Survey; executive onboarding, focus groups, explore conversations, strategy and programme maps

 

Excite

Working with you to create buy-in throughout the organisation and across levels. Tools include: Shape for the Execs, Roadshows, equipping Change Champions, Teasers, Key Influencer sessions and Celebrating quick wins

 

Equip

Equipping HR and all levels of leaders with skills and tools to walk the engagement talk, lead by example and bringing meaning to work & creating a culture of collaboration. We also equip leaders to facilitate meaningful, structured team dialogue to strengthen the culture (values) & improve team performance. Programmes include HRengage, SHAPE, Engaging Leadership, LeadQ and TeamConnect. In a change management context, our Leading Change and Change @ Work (Change Champions) programmes equip formal and informal leaders to drive and lead the change.

 

Engage & Execute

Strengthening the confidence & connection of employees and their first line leaders with the organisation. Building basic business acumen gearing them for optimal contribution.  Tools include: WorkQ, TeamConnect coaching, training internal coaches & an App for leaders. In a change management context Fit 4 Change brings employees ‘on board’….

 

Evaluate & Entrench

Measuring ROI throughout the process by dipstick measurements, analysing business metrics & progress reviews Embedding and supporting the learning through support guides, coaching circles, individual coaching, capacity building programmes, systems integration, learning bytes & the TeamConnect® app.



Work & Life Engagement Survey

 

The saying, ‘What gets measured, gets done’, also applies to Employee Engagement. When performed effectively, Employee Engagement Surveys perform a vital ‘health check’ in the organisation and hold numerous benefits to the business.

Our Work & Life Engagement Survey offering has been developed to address the common challenges experienced by organisations. Its key differentiators include:

  • Focusses on key Engagement Drivers instead of a long list of nice to knows.
  • Results are easy to categorise and action systematically
  • Explores both work and life. People are holistic and personal factors can & do impact their Engagement readiness
  • Simply phrased, easy to understand questions
  • Implementation strategy ensures a high response rate
  • NOW WHAT? Linked to Free To Grow Drivers of Engagement Model, enabling us to easily integrate the trends into our Employee Engagement programmes.
  • Provides a golden opportunity to demonstrate the importance of employee voice and participation
  • Available in electronic/mobile and/or hardcopy.

 

What our clients like about it:

“We found this instrument very valuable. It was a useful starting point of our engagement journey, clearly pointing out where we had to focus our attention.”
Reinhardt Van Rooyen, Vesuvius Business Unit Director AR, South Africa

 

“The survey gave employees on shop-floor a voice. It helped us to uncover engagement levels and provided us with valuable insights.
Using the feedback, we were able to capitalize on opportunities for improvement, identify where our strengths lay, as well as areas of weakness that required intervention. It helped us turn the data into actionable items that the shop-floor employees could recognize as a response to their feedback.”

Annelie Govender, Learning Manager, RCL Foods